Verdict you can read
Score, heatmap and the reasons behind them, not a black-box number.
Refund defense for restaurants on delivery apps
The photo is fake.The refund is real.
Check the complaint photo for AI or editing, get a PDF report to attach to your dispute, and see what refunds really cost you.
- Then €4.99 a month, unlimited
- No card needed
- Result and PDF in about a minute
“The food was rotten” · €14 refund requested
Example
Manipulation riskLikely edited87%
- Suspect areas concentrated on the chicken
- Noise pattern breaks inside the marked areas
- No camera metadata in the file
Evidence PDF ready to attach
Already happening
AI-made complaint photos are not a hypothetical.
Reported cases from the last year, in Romania and wherever food gets delivered.
Digi24Nov 2025
A Cluj pizzeria refunded 40 lei for an AI-made “burnt pizza”. About three weeks later, the same customer sent the identical photo again.
Read at Digi24Știrile ProTVNov 2025
A pancake shop says it went from one or two complaints a year to more than it can handle. The platforms call such refunds rare.
Read at Știrile ProTVMeituanJun 2026
China’s biggest delivery platform built tools for merchants: they blocked 310,000+ malicious compensation claims in a year, and flag the same photo reused by different customers.
Read at MeituanTODAYFeb 2026
A US customer said he got $26.60 in credits for a Photoshopped raw-chicken photo.
Read at TODAY
What it really costs
One fake refund eats the profit of 17 orders.
At a 6% net margin (what Romanian hotels and restaurants averaged in 2025) a refunded order costs you its full value, so one refund wipes out the profit of about 17 orders like it.[5]
−€25
The refund comes out of your payout
Glovo charges the partner the full cost of an order it deems incomplete, wrong or poor quality.[6]
Plus up to 30%
The same Glovo clause allows a penalty of up to 30% of the product value on top.[6]
And the commission stays
Glovo calculates its fee without deducting customer refunds.[6]
One month to contest
A formal complaint to Glovo is only possible within one calendar month.[6]
Why the app won’t protect you
The app decides. You pay. Unless you can prove it.
Delivery apps are built around the customer. Here is what their own partner terms say, and what changes when every complaint photo is checked.
Who decides the refund?
Delivery app: The app, at its own discretion[7][8]
With FraudBite: Still the app, but you answer with evidence
Who pays for it?
Delivery app: You, from your payout. On Glovo, plus up to 30%, and the commission is still charged[6]
With FraudBite: You see what each complaint and each month costs
Is the photo checked for AI or editing?
Delivery app: Not described in the public partner terms
With FraudBite: Every photo: score, heatmap and reasons
What evidence do you have?
Delivery app: Whatever you put together yourself
With FraudBite: A PDF report per complaint, and the full history
How long do you have?
Delivery app: Glovo: one calendar month. Wolt: two weeks for payout errors[6][8]
With FraudBite: A check takes about a minute
Who sees every channel?
Delivery app: Each app sees only its own orders
With FraudBite: Every complaint in one place: any app, phone or WhatsApp
Based on the platforms’ public partner terms as of September 2026. FraudBite is not affiliated with Glovo, Wolt, Bolt Food or any delivery platform; names are used only to describe their terms.
How FraudBite works
1
Drop in the complaint photo
Save it from the app, WhatsApp or email: the original file tells the check the most.
2
Get a verdict with reasons
A risk score, the suspect areas marked on a heatmap and the features behind them, in about a minute.
3
Contest with evidence, or refund fast
Attach the PDF to your reply to the app or the bank. Genuine complaint? Refund it and move on.
The dashboard
Everything a manager needs between two orders.
Evidence PDF
One page per complaint: the photo, the heatmap, the findings and your notes, ready to attach.
Every complaint on file
Search back through past checks when the same customer, or the same photo, comes back.
What’s at stake, month by month
Your dashboard counts the complaint photos you checked, how many were flagged, and what the flagged ones were worth.
Example month
- Photos checked
- 48
- Flagged as likely edited
- 9
- Value of flagged complaints
- €470
Free calculator
What do refunds cost you?
Two numbers, one honest estimate. The full calculator lets you set every assumption.
Unfair refunds could be costing you
€4,050a year
€338 a month, about 14 unfair refunds.
At your margin, one refund of €25 wipes out the profit of about 17 orders.
- Unfair refunds a month
- €338
- Unlimited plan a month
- €4.99
Unlimited checks every complaint photo, however many arrive, for €4.99 a month. It pays for itself if it helps you contest 1 unfair refund a month.
An estimate from your inputs and published industry figures, not a promise: the delivery app or the bank decides every dispute.
Costs less than one refund a month
Try it free on 3 photos. Then €4.99 a month for unlimited checks. Cancel anytime.
Free trial
€0
3 checks, one time
- AI and edit detection with a heatmap
- PDF report for every check
- History and analytics of every complaint
- No card needed
Unlimited
€4.99/mo
Unlimited checks
- Everything in the free trial
- Email support, reply within a business day
- First access to new features
- Free trial: 3 checks, one time, no card.
- Unlimited covers normal use for your own restaurants (fair use, see the Terms).
- Cancel anytime from your dashboard and keep your plan until the period you paid for ends.
- Prices in EUR.
Early access
What we’re building next
None of these is live yet. Tell us which one you need and you’ll be first to try it: one email when it’s ready, nothing else.
- Not live yet
Reused-photo alerts
Know when a complaint photo was already used at another restaurant. Only image fingerprints are compared: no customer data leaves your account.
- Not live yet
Forward on WhatsApp
Forward the customer’s photo to FraudBite on WhatsApp and get the verdict and the PDF back in the chat.
- Not live yet
Dispute kits and deadlines
Ready-to-send replies for Glovo, Wolt and Bolt Food with the evidence attached, and a reminder before the window closes: one month on Glovo, two weeks for Wolt payout errors.
- Not live yet
Refund leakage audit
Import your payout reports and see money lost versus defended: by app, dish, hour and repeat customer.
Frequently Asked Questions
No detector is right every time, and we won’t quote you a magic percentage. Independent research shows every current tool gets weaker on small, blended edits, and a genuinely burnt or damaged dish can look suspicious. That’s why FraudBite gives you a score plus the heatmap and the reasons, so you can weigh them against the order and the customer’s history before you refund or contest.
It can happen: a genuinely burnt dish can look suspicious to any detector. That’s why FraudBite shows the marked areas and the reasons, not only a score: you judge, with the order and the customer’s history in front of you. When in doubt, refund. The goal is to stop the fakes, not to fight real complaints.
Yes, whenever you have the photo: save it from the dispute, the chat, the email or the review and upload it. FraudBite analyses the image itself, so it doesn’t matter where it came from. Not every app shows restaurants the customer’s photo (Glovo in Romania stopped in October 2024), which is why your own pass photo of each order matters too.
You can attach the PDF report (the score, the marked areas and the metadata findings) to your reply to the platform or your bank. They still make the decision, but a documented, technical answer is far harder to dismiss than “the food was fine”.
Your photos and results are stored in Google Cloud’s EU region (Frankfurt) for as long as your account exists or until you delete them. For the analysis itself, each photo is uploaded to TruthScan’s storage in New York (USA). TruthScan keeps its copy under its own terms and uses the photos it receives to train and improve its detection models, so deleting a photo in FraudBite doesn’t remove TruthScan’s copy. Crop out names, addresses or faces before you upload. You can ask us to delete everything we hold at any time at [email protected].
Check the next complaint photo before you pay for it.
Start a free trial and check your own photos: the first 3 are free, no card.
Or try it on a sample photo firstSources
Every figure on this page, with its source. More on the refund fraud statistics page.
- Digi24: Noul trend în materie de înșelăciuni: poza cu pizza arsă și mâncare cu fire de păr, fabricate cu AI. „Bucătarul nostru e chel” (2025-11-26)
- Știrile ProTV: Șmecheria cu „pizza arsă”. Restaurantele care livrează pe platforme se confruntă cu înșelătorii AI (2025-11-26)
- Meituan: 美团上线“商家AI守护”系列工具，已有超80万商家启用恶意用户限制功能 (2026-06-09)
- TODAY: AI and Food Delivery Photos: Companies and Customers Court Controversy in Their Use of the Technology (2026-02-20)
- Revista Biz: HORA: Cifra de afaceri din HoReCa a crescut cu 12% în 2025, dar profitabilitatea a coborât la cel mai redus nivel de după pandemie (2026-08-04)
- Glovo: Termeni și condiții pentru parteneri (versiunea din iunie 2025) (2025-06)
- Bolt: Condiții generale privind serviciul Bolt Food pentru Partener (actualizare: decembrie 2022) (2022-12)
- Wolt: Marketplace Product Addendum (Poland) (2026-04-17)