Guides
Fake complaints, real answers
Plain-language guides for restaurant owners dealing with doctored photos, delivery-app refund disputes and card chargebacks. Written to be read between two orders.
- delivery appsrefunds
Refund abuse on delivery apps: what Uber Eats, Deliveroo and Glovo actually do with a complaint
Who eats the cost of a refund on each platform, where the dispute button is, how long you have, and what turns a 'we sided with the customer' into a reversed adjustment.
14 September 2026 · 4 min read
- evidencedelivery apps
What evidence to send when a delivery app asks you to prove the order was fine
A checklist and a copy-paste template for disputing a refund on Uber Eats, Deliveroo or Glovo: what to attach, what to leave out, and how to describe a doctored photo without accusing anyone.
14 September 2026 · 4 min read
- refundsdelivery apps
The fake food photo refund scam: how it works and what to do about it
A customer sends a photo of a 'ruined' meal and the delivery app refunds them from your payout. Here is how the scam is actually run, why the platforms wave it through, and what you can do this week.
25 September 2026 · 6 min read
- reviewsreputation
The one-star review with a photo: handling review blackmail without making it worse
'Refund me or this goes online.' How review extortion with doctored photos works, what the platforms will and won't remove, and how to respond publicly in a way that wins the room.
14 September 2026 · 5 min read
- chargebackscard disputes
Chargebacks for restaurants: when a 'wrong order' dispute costs you twice
How a card chargeback works from the restaurant's side, why a photo makes it easy to lose, what evidence banks actually accept, and how to keep the fee off your statement.
14 September 2026 · 5 min read
- photo forensicsAI images
How to tell if a food complaint photo is edited or AI-generated
Seven checks you can do on your phone before you refund anyone, what an image forensics tool adds on top, and the two things that never prove anything on their own.
14 September 2026 · 5 min read
Fighting fake refunds, platform by platform
Each delivery app runs its own dispute flow. One page per platform: where the refund lands, where you contest it, and what evidence gets it reversed.
- Bolt FoodHow Bolt Food attributes refunds between courier and restaurant, where to report a disputed order in the partner tools, and how to make the customer's photo the centre of your reply.
- DeliverooHow Deliveroo attributes refund costs between rider and restaurant, where to raise a query in the Partner Hub, and how to answer a doctored photo with evidence rather than an argument.
- GlovoHow Glovo charges partner-caused refunds back to the restaurant, how to contest a charge through the partner portal, and why your own pass photo matters more than the customer's photo, which Glovo may not show you.
- Uber EatsWhat an Uber Eats refund looks like from the restaurant side, where the dispute lives in Uber Eats Manager, what evidence reverses an adjustment, and how to check the customer's photo before you reply.
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